Senior UX Researcher

Location: Bangkok
Employee Type: Permanent
Minimum Experience: 1-3 Years
Business Unit: Customer Experience

Responsibilities

  • Lead UX activities in an agile environment and support team with all aspects of the user research life cycle ( research plan by segments, recruiting, moderation, analysis, reporting, communicating ).
  • Mentor, coach and build a high performing team of skilled user experience.
  • Define and Develop user research plan using a variety of research methods framework within budget, timeline, and business requirements from clients from the stakeholder interview session as a proposal.
  • Advocate research findings to a diverse audience through written reports and oral presentation using a storytelling approach which comes up with ideate actionable or solution.
  • Define personas from the interview insights pattern, research reports, and artifacts such as customer journey maps and use-case documents to business stakeholders to collide an aspect of business stakeholders.
  • Apply and information architecture as a dynamic through the project as card sorting, user flow and wireframe.
  • Create wireframe and prototype as a tools for validate the ideas and usability issues from the report as a heatmap tracking, usability testing and interview session.
  • Construct an experiment on Google Optimize as an A/B Testing,MVT, Redirect or Personalization for website enhancing through digital segmentation.
  • Generate and Conduct a workshop or meeting with clients depends on the scope of work and business objective.
  • Work with Data Analyst, Media, and Account Executive and Business Stakeholder to provide the actionable as a solution for the dynamic business requirements with data-driven.

Qualifications:

  • Minimum 2 years of hands-on experience in UX design, design thinking method and agile (SCRUM) approach through previously contributed projects
  • Knowledge in project management is a big plus
  • Have a leadership with a strong decision making skills with a track record of being extremely organized and detail-oriented with the ability to prioritize across multiple projects without getting overwhelmed.
  • Comfortable with metrics; able to combine quantitative data with qualitative user research.
  • Experienced in different qualitative and quantitative research methods, with the framework, approach each different project to achieve business goals.
  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and stakeholders. Be open to receiving feedback and constructive criticism
  • Proven self-starter with strong analytical skills and the ability to thrive in a challenging and fast-paced environment.
  • Creative, innovative, self-motivated, open-minded and flexible
  • Knowledge in Google Analytics is a plus
  • Knowledge in Google Tag Manager is a plus
  • Knowledge in Website Optimization as a Basic HTML5/CSS3 and Javascript for ( A/B Testing Concept )

Benefits:

  • Working from home
  • Snack and Drinks in office
  • Health Insurance (After Probation)
  • Bonus
  • Workshop 2 Times/Year
  • Outing 1 Time/Year
  • Annual Leave 12 days/Year
  • Birthday leave 1 Day/Year
  • Etc.

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