IT Support Officer

Location: Bangkok Thailand
Employee Type: Temporary
Minimum Experience: 0-3 Years
Business Unit: IT

To promptly address and resolve technical issues, ensuring optimal system performance, and providing seamless IT assistance to staff, thereby facilitating smooth operations within the Data Analytics and Customer Experience Consultancy domain.


  • Technical support for laptops (Macbook) in our offices.
  • Troubleshooting issues and resolving network problems.
  • Install, update, and maintain company software and hardware as needed.
  • Prepare IT equipment to use at all times.
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Provide Support, including procedural documentation and relevant report.
  • Maintain and and regularly update IT documentation.
  • Collaborate and negotiate with vendors for implementation and procurement purposes.
  • Assist staff with system setups and issue resolutions, whether inperson or remotely via phone.
  • Test and evaluate new technology.
  • Conduct regular electrical safety inspections on computer equipment.


  • Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field
  • Minimum of 3 years of experience in an IT support role.
  • Experience coordinating with external vendors for IT equipment procurement, warranties, and repairs.
  • Experience with IT ticketing systems and help desk software.
  • Knowledge in setting up and troubleshooting network systems (LAN, WLAN).
  • Basic understanding of databases (SQL, NoSQL) and experience assisting users in databaserelated issues.
  • Familiarity with various operating systems (Windows, macOS, Linux).
  • Basic understanding of data analytics platforms and tools, such as Tableau, PowerBI, or equivalent.
  • Strong problemsolving abilities and analytical thinking.


  • Working from home
  • Snack and Drinks in office
  • Health Insurance (After Probation)
  • Bonus
  • Workshop 2 Times/Year
  • Outing 1 Time/Year
  • Annual Leave 12 days/Year
  • Birthday leave 1 Day/Year
  • Etc.

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